Delivery and Returns
Last updated: 13th July 2026
This Delivery and Returns Policy applies to orders placed with Edward Turner and Son Ltd T/A Rodgers Wostenholm Group (company number 001035504), registered office 312–314 Petre Street, Sheffield, S4 8LT, through www.sheffieldcollectableknives.com.
This Policy covers orders delivered within the UK. If you are ordering from outside the UK, please see our separate International Orders page, which sets out delivery and returns terms for overseas orders.
This Policy should be read alongside our Terms and Conditions and Privacy Policy, both available on the Site. Nothing in this Policy affects your statutory rights.
1. Delivery
1.1 UK Delivery Charges and Timescales
UK delivery charges are shown on the webstore at the point of order.
Orders are typically dispatched within 2 working days and delivered within 3–5 working days of dispatch. These are estimates, not guaranteed delivery dates.
1.2 Age-Verified Delivery for Bladed Products
Because we sell knives and bladed articles, UK law requires an age-verification check at the point of delivery, separate from the check carried out when you place your order. Orders containing a Bladed Product will be sent using a courier service offering age-verified delivery. The person accepting delivery must be aged 18 or over and must provide acceptable photographic proof of age and a signature on request.
For this reason, Bladed Products cannot be delivered to parcel lockers, automated collection points, or PO Boxes. Please see our Terms and Conditions for the full delivery-restriction terms.
1.3 Failed Delivery
If no one aged 18 or over is available to accept and sign for the parcel, the courier will not release it. The parcel may be re-attempted, held for collection from a staffed depot on production of ID, or returned to us, and additional charges may apply – see the Refunds table in Clause 7 for how failed deliveries due to customer unavailability are handled.
1.4 International Delivery
For deliveries outside the UK, including delivery charges, customs and import responsibilities, and any country restrictions, please see our International Orders page.
2. Your Right to Cancel
You have the right to cancel your order and receive a full refund by notifying us within 14 days of receiving your order, in accordance with the Consumer Contracts Regulations 2013.
To cancel your order, please contact us by email at sales@durham-duplex.co.uk or by telephone on +44 (0)114 243 2313.
3. How to Return an Item
If you wish to return an item, please follow these steps:
1. Contact us within 14 days of receiving your order to notify us of your intention to return it.
2. We will provide you with a returns reference number, return address, and instructions for how to package and send the item back to us safely and lawfully – see Clause 4.
3. Pack the item securely in its original packaging, following the instructions we provide.
4. Send the item to us at the address provided, keeping proof of postage.
5. We strongly recommend using a tracked and insured service. We cannot be held responsible for items lost in transit.
Returns address:
Sheffield Collectable Knives, 312–314 Petre Street, Sheffield, S4 8LT
4. Returning a Bladed Item Safely
Knives and other bladed items are subject to restrictions when sent by post or courier, and members of the public cannot simply send a blade back to us using an ordinary postage service. For this reason, please do not send an item back to us until you have contacted us and received your returns reference number and packaging/shipping instructions, as set out in Clause 3.
When we issue your returns instructions, we will confirm the specific courier or service to use, along with any packaging requirements (for example, ensuring the blade is sheathed or guarded and cannot make contact with the outside of the parcel). Returning an item without following these instructions may result in a delay to your refund, or the parcel being refused by the courier.
5. Conditions for Return
- Goods must be returned in perfect, unused condition, in their original packaging.
- Items that have been used, sharpened, or modified cannot be returned unless faulty.
- You are responsible for the cost of returning goods unless the item is faulty or incorrectly supplied.
- We cannot accept returns of bespoke or made-to-order items unless they are faulty – please contact us before ordering if you have specific requirements. See Clause 8.
6. Damaged or Incorrectly Supplied Items
If you receive a damaged or incorrectly supplied item, please contact us within 14 days of receipt. Please retain all original packaging, as this may be required. We will arrange a replacement or full refund at our cost, including return postage charges.
7. Refunds
Once we have received and inspected your returned item, we will process your refund within 14 days. Refunds will be made via the original payment method.
| Scenario | Refund | Return Postage |
|---|---|---|
| Cancelled within 14 days – item unused and in original condition | Full product refund | Customer’s responsibility |
| Faulty or incorrectly supplied item | Full product refund, including original delivery charge | Paid by Rodgers Wostenholm Group |
| Returned after 14 days (where accepted at our discretion) | Product price only – delivery charges non-refundable | Customer’s responsibility |
| Failed delivery due to customer unavailability (see Clause 1.3) | Product price only – delivery charges non-refundable | N/A |
8. Made-to-Order Items
Some knives may be hand-manufactured to order. Once manufacturing has begun on a made-to-order item, cancellation may not be possible. Please contact us as soon as possible if you need to cancel a made-to-order item and we will do our best to accommodate your request.
9. Our Guarantee
Our knives are guaranteed against defects in materials and workmanship, provided the knife has not been subject to misuse or abuse. In the unlikely event that a manufacturing defect arises, the knife will be repaired or replaced if returned to us. This guarantee does not affect your statutory rights.
10. Contact Us
For any questions about delivery, returns, or this Policy, please contact us:
Rodgers Wostenholm Group / Sheffield Collectable Knives
312–314 Petre Street, Sheffield, S4 8LT
Email: sales@sheffieldcollectableknives.com
Telephone: +44 (0)114 243 2313